Document date: 06/26/2023
You are on the Pacapime N.V. website.
Here are our official contact details:
+32 (0)2 356 73 41
VAT number: BE 0442 338 311
Our Data Protection Officer can be reached at dpo[at]pacapime.be.
Under the General Data Protection Regulation (GDPR), a European law, personal data is information that identifies an individual person. This includes in particular the name, address, email address, telephone number and any other element defined as personal data, for example the IP address.
The information we collect
We collect personal information of data subjects from various sources.
INFORMATION YOU PROVIDE TO US
This is information that we receive directly from the data subject: personal data collected via online forms on our site. When you complete an online form, for example to contact us, upload documents, make an appointment, request a demonstration of our solutions, register for an event, subscribe to a newsletter, etc., (this list of examples not being exhaustive) you provide us with personal information. This is the following information:
- first and last name
- mail address
- phone number
- company/organization on behalf of which the request is made
Additional information is sometimes requested (size of the company, role of the person in the organization, etc.). The information we request is limited to what we need in order to be able to process your request and pursue our legitimate interest, namely to contact the person again in order to find out what we can do to meet their needs.
INFORMATION WE FIND IN THE PUBLIC DOMAIN
This is information that we can find in publicly available resources, such as the data subject’s public profile on LinkedIn, the website of the company/organization on behalf of which the data subject is making the request, as well as any source of information in the public domain on the Internet (World Wide Web). We may combine such information with information you provide to us.
INFORMATION WE COLLECT USING COOKIES
This information concerns your habits on the Internet. When you visit our site, we passively collect data about you, including your IP address, the pages you visit, your geolocation, the language used to consult our site, your origin (if you found us via a research, an advertising campaign, social networks, etc.). We collect this type of information using cookies. Read our cookies policy to find out what cookies we use and how you can accept or refuse them. The information we collect in this way remains anonymous, unless the visitor identifies himself by submitting a form.
Legal basis for the processing of personal data
CONSENT OF THE PERSON CONCERNED
EXECUTION OR PREPARATION OF A CONTRACT
We may process your personal data without your explicit consent where such processing is necessary for the performance of a contract to which you are a party or in preparation for it (for example, to provide you with an offer).
In recital No. 47, the GDPR stipulates that direct marketing operations (prospecting) constitute a legitimate interest. This legal basis is the second processing basis for which we do not seek your explicit consent. We distinguish three categories of activities based on the legal basis of legitimate interest.
CONTACTING PERSONS CONCERNED WHO HAVE SUBMITTED AN ONLINE FORM
We consider that contacting data subjects who have submitted an online form on our site is in our legitimate interest. We will attempt to contact these people to follow up on their requests. This task will be entrusted directly to our sales team, which will use the means available for this purpose (telephone, email, LinkedIn, etc.). However, we never send collective commercial mailings to data subjects who have not explicitly subscribed to our newsletters by completing an online form.
KEEP CUSTOMERS PACAPIME
We do everything in our power to keep each data subject’s information relevant. However, if the data subject no longer wishes to receive our e-newsletters, they can unsubscribe or change their preferences at any time. Each e-newsletter includes a link to unsubscribe and a link to adjust e-mailing preferences.
CONTACT POTENTIALLY INTERESTING PROSPECTS
Our sales team strives to systematically contact companies to which Pacapime is likely to bring added value. To do this, our salespeople consult public domain information sources: the Internet, LinkedIn and other databases. When they find personal information (for example the name of the commercial director of a company), they can process this personal data for the purposes of their legitimate interest, namely to contact this person to present the offer of Pacapima. Data subjects approached in this way will never receive direct marketing communications from Pacapime. Any person concerned has the right to know what personal data we hold about them, as well as to have them rectified, supplemented or deleted from our files.
For what purposes do we use your personal data?
We use your personal data for several purposes:
COMMUNICATE WITH YOU
We will respond to all requests you submit to us via our site, including requests for documentation or demonstrations, event registrations, price requests and any other object of an online form. For example, we may use your personal data to call you back by phone or communicate with you by email, LinkedIn or any other means.
We may use your personal data for direct marketing purposes (to provide you with specific information that you have requested on our site or more general information about Pacapime’s offer, to send you invitations to events or workshops, e-newsletters…). We will only do the above with your express consent or if you have a contract with us and the information sent relates to your contract.
If you submit a CV or a job application on the Pacapime website, we will use your personal data in the context of recruitment, if necessary to contact you by email or telephone.
IMPROVEMENT OF OUR WEBSITE
We constantly use and analyze data from visitors to our website to improve the experience of our users.
We may retain personal data to fulfill certain legal obligations.
When do we share your information?
We will never sell or disclose the personal data we collect to third parties, except as specified at the time of collection. We may share personal data with third parties who process this information on our behalf. To the extent that these service providers act as data processors, we do not authorize them to process or disclose the data in any way. We require these processors to adequately protect the confidentiality and security of the personal data they process on our behalf. In other words, we conclude subcontracts with all subcontractors who work with us. All processors must comply with the GDPR. We may also be required to disclose your personal data in the context of a legal obligation or legal action (for example by order of the public authorities).
How long do we keep your data?
After you have communicated your personal data to us, they will be processed in Pacapime’s files and kept for the necessary time.
If you are a Pacapime customer, we will keep your information for the duration of the contract that binds your company to Pacapime. Upon termination of the contract, we will keep your information in our files for the period provided by law. You can ask us to erase your data earlier. In this case, we will erase all the data we have except those which we are legally obliged to keep.
If you are not a Pacapime customer, we must make a decision based on the information we receive. We will delete your information if we find that it is no longer accurate and we are unable to correct the errors. (For example, if we receive a “delivery failed” message in response to an email.) We will also delete your information if you ask us to. If you never contact us and we observe no activity (visits to the site, clicks on a collective email, personal contacts with our sales representatives, etc.) over a period of 5 years, your data will be erased.
If you are a job applicant, your CV and personal data will be stored in our system for 5 years from the year following the year of your application. You can ask us to erase your data earlier.
How to access your personal data
To request access to your data, send an email to Pacapime’s Data Protection Officer via dpo[at]pacapime.be
CONSULTATION, CORRECTION OR DELETION OF DATA
You have the right to know what personal data we hold about you, as well as to have it rectified, completed or deleted from our files. For this purpose, you will need to provide us with adequate proof of your identity (eg a copy of your passport). Pacapime will make all reasonable efforts to comply with your request. Under certain legal conditions, we may retain personal data that you ask us to erase. In such a case, we will specify to you which data we are required to keep.
USE OF DATA FOR DIRECT MARKETING PURPOSES
You can ask us at any time not to process your personal data for direct marketing purposes.
When you complete an online form on our site, you can choose to subscribe to our newsletters. If you do not subscribe, you will not receive automatic emails from Pacapime. However, we will process the data you submit through our online forms and our sales team will use this information to attempt to contact you personally. In any case, if you subscribe to our newsletters and then change your mind, you will have the opportunity to unsubscribe each time you receive a Pacapime email. All emails include an unsubscribe link at the bottom of the page.
Cookies & similar technologies
offer our visitors the most effective web experience (for example, when a visitor has chosen their language, the site is automatically displayed in the selected language on the next visit);
analyze the behavior of our visitors in order to improve their experience and the performance of the site;
And help us deliver quality advertisements that will be of most interest to our visitors.
When Pacapime receives or transmits data via its website, Pacapime uses encryption technologies considered industry standards. When the data has been processed and is in Pacapilme’s files, Pacapime implements a set of technical and organizational measures to protect the data against any unlawful consultation, disclosure, use, modification or destruction. However, you should be aware that due to the open and unsecure nature of the Internet, Pacapime cannot be held responsible for the security of the transmission of your personal data over the Internet.